- Collect outstanding balances on various Ritchie Brothers platforms
- Monitor and provide timely and effective resolutions to outstanding accounts
- Responsible for early-stage collections on majority commercial and some consumer accounts
- Prioritize collections of accounts within team
- Identify process gaps and recommend solutions for improvements
- Problem solve solutions for early defaults and collapses and present them to management
- Reduce the collapse rate
- Track and report work queue results using Excel and qualitative feedback
- Negotiate with customers on payment timelines, partial payments, default fees, etc.
- Handle operational issues
- Perform other duties as assigned
Requirements
- 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
- Strong communication skills – listening to customers and understanding their situation
- Excellent phone etiquette
- Strong written communication through email
- Excellent questioning and probing skills
Core Competencies
Demonstrates expertise in early-stage collections, particularly in auto loans and commercial accounts, while effectively identifying process improvements and negotiating payment solutions. Robust communication skills are essential for understanding customer situations and providing timely resolutions.