Join Ritchie Brothers as a Collections Account Manager, where you'll focus on resolving outstanding balances across various platforms. Utilize your negotiation skills and Excel proficiency to manage accounts effectively. This role seeks a self-motivated individual with at least five years of collections experience, especially in auto loans and commercial collections.
You'll handle early-stage collections for both commercial and consumer accounts, addressing operational issues and providing timely resolutions. Robust communication—both verbal and written—is essential for understanding and negotiating payment terms with customers. Key Responsibilities:
- Collect outstanding balances on multiple Ritchie Brothers platforms
- Monitor account statuses and provide effective resolutions
- Prioritize team collections and negotiate payment solutions
- Track and report work queue results using Excel
- Identify process gaps and suggest improvements Requirements:
- 5 years of collections experience in auto loans and commercial accounts
- Strong communication and negotiation skills
- Excellent phone etiquette and written communication
- Initiative in identifying process improvement opportunities
- Proficient in Excel for reporting and tracking Leverage your expertise in collections and negotiation to drive success at Ritchie Brothers.