Join Teleperformance as a Contact Center Operations Manager and lead a talented team. Drive operational success and customer satisfaction through effective management and innovative strategies. In this role, you will oversee day-to-day activities of the contact center while ensuring compliance with company standards.

Responsibilities include strategic planning, financial oversight, and developing a high-performing team. You will play a crucial role in executing policies aimed at improving client relationships and service efficiency. Key Responsibilities:

- Manage daily performance and operations
- Develop and analyze financial reports and budgets
- Ensure compliance with key performance metrics
- Audit procedures to enhance efficiency
- Mentor and develop Assistant Managers in your team Requirements:
- Minimum 3 years in management within contact centers
- Bachelor’s degree or related experience
- Robust problem-solving and innovative thinking skills
- Proven leadership ability in dynamic environments
- Familiarity with technology relevant to the contact center industry Utilize your management expertise at Teleperformance to create impactful experiences for both clients and employees.

📌 Contact Center Operations Manager Role (Toronto)
🏢 Teleperformance Spain
📍 Toronto