- Serve as the first point of contact for CIBC Costco card clients
- Support clients with day-to-day banking needs
- Resolve client issues quickly and identify opportunities
- Provide personalized banking solutions and trusted advice
- Help clients manage their accounts and products
- Connect and refer clients to appropriate CIBC contacts
- Listen to clients, identify needs, and recommend solutions
- Complete client requests efficiently
- Apply knowledge of CIBC systems and products to resolve problems
- Explain CIBC products and suggest banking options aligned with client goals
- Coordinate with internal CIBC departments to address additional client needs Requirements - Fluent in French and English
- Legally eligible to work at the specified location in Canada
- Valid work or study permit where applicable
- Ability to work independently from a secure workspace with a closing door
- Wired internet connection with minimum 15 Mbps download and 10 Mbps upload speeds
- Satellite internet providers prohibited
- Ability to attend the primary work location within two hours’ notice for business-related purposes
- Flexibility to work evenings and weekends between Monday–Friday 7:00 AM–midnight and Saturday–Sunday 7:00 AM–10:00 PM




- Strong knowledge of CIBC systems, card products, and banking products
- Client service, communication, customer experience, outbound calls, and collaborative work skills
- May be required to complete attribute-based assessments, skills tests, simulations, coding tests, or French proficiency tests Core Competencies Demonstrates strong client service skills by providing personalized banking solutions and resolving client issues efficiently. Proficient in CIBC systems and products, with the ability to communicate effectively in both French and English. Highest-signal resume keywords - Fluent In French
- Fluent In English
- Robust Knowledge Of CIBC Systems
- Client Service Skills
- Communication Skills ATS Optimization Keywords Hard Skills - CIBC Systems Knowledge
- Banking Products Knowledge
- Client Account Management
- Problem Resolution
- Personalized Banking Solutions Soft Skills - Client Service
- Communication
- Customer Experience
- Collaborative Work
- Flexibility Certifications & Qualifications - Valid Work Or Study Permit Industry Keywords - CIBC
- Banking
- Client Needs
- Outbound Calls
- Attribute-Based Assessments

📌 Contact Centre Representative, Bilingual (French, English) (Toronto)
🏢 Jobtailor
📍 Toronto