Bi-lingual (French & English - written & verbal) Preferred
Ensures timely and accurate production/processing of complex documents/information (includes report preparation)
Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships
Adheres to Company policies and performance standards
Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives
Provide support to Client Facing Brokers in various aspects of administration and technical support (In addition to specialist I tasks, may include mentoring new hires, supporting process improvement projects and as needed support additional teams if volume demand exist which requires additional expertise and knowledge of multiple practices, clients and policies) through the accurate, efficient and timely production of all binders and invoices and related documentation, including sending closing documentation to appropriate parties. Role will additionally demonstrate increased technical proficiency, and provide peer level mentoring to other Operations Specialists
This position is for an entry-level professional individual contributor in Quality Assurance, who works under close supervision to assist with training delivery,
data and information gathering and program coordination to inform quality improvement initiatives, and drive process/program improvement internally and throughout the business.
Provides accurate, efficient and timely production of somewhat complex policies and related documentation. Role will demonstrate increased technical expertise, strong subject matter expertise, and second level/more complex issue resolution. Exhibit leadership skills and work delegation. This individual will also support Client Facing Brokers in all aspects of administration and technical support. Will execute same tasks as Operations Specialist I as necessary.
Provide support to Client Facing Brokers in various aspects of administration and technical support (In addition to specialist I tasks, may include mentoring new hires, supporting process improvement projects and as needed support additional teams if volume demand exist which requires additional expertise and knowledge of multiple practices, clients and policies) through the accurate, productive and timely production of all binders and invoices and related documentation, including sending closing documentation to appropriate parties. Role will additionally demonstrate increased technical proficiency, and provide peer level mentoring to other Operations Specialists