FUNCTIONAL SUMMARY:

The Counter CLerk is responsible for providing exceptional service to both retail and skilled installer customers by accurately identifying, locating, and selling automotive parts and accessories. The role involves a combination of customer-facing service, inventory handling, and technical support, contributing to the operational success of the store.

MAIN DUTIES:

- Greet customers promptly, courteously, and professionally at the counter or over the phone.
- Identify automotive parts based on vehicle specifications (make, model, year).
- Advise customers on appropriate parts, use, and care; recommend related or premium items.
- Process transactions including cash, credit, check, returns, and exchanges in accordance with company policies.
- Accurately manage the cash drawer and POS transactions.
- Maintain product knowledge and stay updated on catalog changes and industry trends.
- Assist with freight receipt, shelf stocking, merchandising, fronting/facing, and cleaning.
- Operate store equipment (e.g., brake lathe, battery charger, diagnostic tools) following training and policies.
- Deliver parts occasionally when needed and if eligible under company driving requirements.
- Perform various store services (install wipers, test batteries, scan codes, etc.),



as permitted.
- Complete training modules required for role effectiveness.
- Support inventory cycle counts and monthly stock adjustments.
- Address and resolve customer concerns in a professional and positive manner.
- Uphold safety, wellness, and company protocols.

Requirements:
- Required:
- High School Diploma or equivalent.
- Minimum 1 years’ experience in automotive parts, customer service, or retail environment.

- Preferred:
- Automotive or technical training.
- ASE Certification or familiarity with cataloging systems (e.g., Weatherly Index).

- Excellent customer service skills.
- Proficient computer skills with POS and inventory management systems.
- Knowledge of automotive systems, parts, and components.
- Ability to lift up to 50 pounds and work on your feet for extended periods.
- Valid driver’s license (for occasional delivery duties, if required).

What we offer:
- Permanent position.
- Dynamic work team.
- 40-hour work week can vary from Monday to Sunday. (May require weekend or evening shifts, depending on store hours.)
- Competitive salary.
- Group insurance & retirement plan (RRSP) after the probation period.

📌 Counter Clerk (Canada)
🏢 Vast-Auto Distribution
📍 Canada