- Perform collection activities to maximize cash receipts - Establish payment plans for outstanding balances when necessary - Evaluate credit risk factors - Recommend accounts for collection agencies, reinstatement, closure, or write-off - Reconcile accounts as required - Correspond with customers to resolve disputes - Recommend account adjustments or transfers - Perform other duties as required - Report to the Collections Supervisor - Work closely with Credit Clerks Requirements - Two years of relevant accounting experience, a high school diploma, and either two courses in financial accounting from an accredited post-secondary institution or two courses from the Certified Credit Professional (CCP) designation; OR - One year of relevant accounting experience, a high school diploma, and either four courses in financial accounting from an accredited post-secondary institution or four courses from the Certified Credit Skilled (CCP)
designation - May be required to complete a criminal record check in accordance with FCL policies - Customer service abilities - Ability to work in a high-energy and collaborative environment Core Competencies Demonstrates expertise in cash collection activities, credit risk evaluation, and account reconciliation while maintaining strong customer service and collaboration skills in a fast-paced environment. Highest-signal resume keywords - Cash Collection Activities - Credit Risk Evaluation - Account Reconciliation - Customer Service Abilities - Certified Credit Skilled (CCP) Hard Skills - Accounting Experience - Payment Plan Establishment - Dispute Resolution - Account Adjustment Recommendations - Financial Accounting Courses Soft Skills - Collaboration - High-Energy Work Ethic Certifications & Qualifications - Certified Credit Professional (CCP) Industry Keywords - Collections Supervisor - Credit Clerks - Criminal Record Check - Outstanding Balances