Enhance your career at Xplore as a Customer Experience Advisor. This role focuses on providing exceptional service while mastering technical troubleshooting skills for our broadband customers.
Xplore
Inc. is seeking customer-oriented individuals to join the Customer Care team. As a Customer Experience Advisor, you'll engage with customers to support their Xplore services and address service-related inquiries. This position does not require prior technical experience, as comprehensive training will be provided to help you excel. Key Responsibilities:
- Respond courteously to customer inquiries and service requests
- Provide foundational technical troubleshooting for Xplore services
- Assist with service changes and account needs
- Recommend products enhancing customer experience and value
- Document customer interactions and escalations accurately Requirements:
- Bilingual in French and English preferred
- Prior customer service experience is an asset
- Strong technical aptitude and willingness to learn
- Excellent communication and problem-solving skills
- Ability to thrive in a fast-paced setting Become part of Xplore's mission to improve broadband experiences for all Canadians!