Grundfos in Brockville, Ontario, Canada is seeking a Customer Experience Specialist to drive end-to-end improvements and ensure world-class support throughout the customer journey. You will analyze feedback, map journeys, and partner with cross-functional teams to turn insights into actions that elevate satisfaction.
The role demands 3+ years in CX or related roles, proficiency with Salesforce and CX tools, robust communication, and the ability to influence stakeholders across levels.