Lead exceptional customer experiences at Mark's as a Customer Experience Manager. Drive team success and improve operations through customer feedback analysis. As part of the store leadership team at Mark's, you'll oversee customer experiences and enhance store operations.

This role focuses on team development, operational efficiency, and creating a welcoming environment. You will ensure that Mark's mission of making life in Canada better is realized through exceptional service and employee recognition. Key Responsibilities:

- Partner with SGM to build a strong, diverse team
- Analyze customer feedback to drive improvements
- Manage the Manager on Duty program for customer satisfaction
- Implement strategies to enhance customer experience
- Cultivate a positive workplace culture for service excellence

Requirements:

- Proven leadership abilities with a customer-centric mindset
- Excellent communication and problem-solving skills
- Experience in coaching and mentoring team members
- Solid understanding of customer needs and preferences
- Results-driven with a focus on performance metrics

Elevate customer interactions at Mark's by leading a motivated team and creating lasting impressions.

📌 Customer Experience Manager at Mark's (Lloydminster)
🏢 Canadian Tire Corporation
📍 Lloydminster