Enhance customer satisfaction as a Customer Experience Specialist with Veikkaus in Helsinki. In this hybrid role, shape customer interactions and drive continuous improvement through collaboration. Join our Customer Contact Center team at Veikkaus to identify key development areas that enhance customer experiences.

You’ll be central to planning, implementing improvements, and training initiatives across the organization. This position also involves close collaboration with service specialists and other partners to foster effective processes. Key Responsibilities:

- Identify and implement customer experience improvements
- Collaborate with stakeholders to develop training programs
- Analyze processes impacting customer service quality




- Work on cross-functional projects in customer support
- Drive innovative solutions for service enhancements Requirements:
- Experience in multichannel customer service roles
- Solid understanding of sports betting and online casinos
- Proven ability to drive development initiatives forward
- Excellent collaboration skills across diverse teams
- Proficient in Finnish and English communication Leverage your customer service insight and collaborative skills to elevate the customer experience at Veikkaus.

📌 Customer Experience Specialist at Veikkaus (Toronto)
🏢 Veikkaus
📍 Toronto