Elevate customer strategies with Lightspeed as a Customer Operations Manager in Montreal. Lead transformative initiatives and enhance customer engagement through strategic leadership and project oversight. As a Customer Operations Manager at Lightspeed, you will drive initiatives that improve customer experience and operational efficiency. You will provide strategic oversight and lead multiple transformation projects while collaborating with senior leadership.

Your role is crucial in fostering an engaging atmosphere for the customer organization. Key Responsibilities:

- Develop and implement comprehensive customer strategies
- Oversee strategy workshops and customer engagement events
- Lead transformation projects ensuring alignment with business goals




- Engage and communicate with cross-functional teams
- Design change management strategies for organizational transitions Requirements:
- 5+ years of strategy delivery experience
- Bachelor's Degree in business or related field
- Familiarity with project management methodologies
- Proven track record with senior leadership
- Experience in B2B or SaaS industries is a plus Drive impactful change and operational success as a Customer Operations Manager at Lightspeed, shaping a high-performance culture.

📌 Customer Operations Manager in Montreal
🏢 Lightspeed Commerce
📍 Montreal