Transform customer feedback into actionable insights with Cirque du Soleil as their Customer Insights Specialist. Leverage your expertise in data analysis and customer experience to enhance business strategies. In this permanent position, you will serve as the organization's Qualtrics and Customer Insights expert.

With 3-5 years of experience in customer insights or CX analytics, your role will involve designing and optimizing CX measurement programs. Utilize your analytical skills to interpret data that informs impactful decisions across multiple business lines. Key Responsibilities:

- Lead the design and optimization of CX surveys using Qualtrics
- Transform feedback into actionable insights for strategic decisions




- Collaborate with teams to recommend customer experience improvements
- Present insights to leaders in a transparent, action-oriented manner
- Monitor key CX metrics, highlighting trends and opportunities Requirements:
- Bachelor’s degree in Business, Marketing, or Analytics
- 3-5 years in customer insights or market research
- Expertise in Qualtrics or similar platforms
- Strong skills in SPSS for data analysis
- Bilingual in French and English Drive customer experience improvements with data-driven insights at Cirque du Soleil's dynamic environment.

📌 Customer Insights Specialist at Cirque du Soleil (Montreal)
🏢 Cirque du Soleil Entertainment Group
📍 Montreal