Lead transformative initiatives as a Customer Operations Manager with Lightspeed in Montreal. This strategic role requires robust leadership to influence stakeholders and improve the customer experience. As a vital part of the Customers team at Lightspeed, you will drive cross-functional projects that enhance operational efficiencies and foster organizational growth.

Your strategic thinking will guide comprehensive customer strategies, ensuring alignment with overall business objectives while promoting a performance-focused culture. Key Responsibilities:

- Develop and execute customer strategies aligned with business goals
- Manage multiple transformation projects from start to finish
- Provide guidance on best practices for customer experience




- Collaborate with senior leadership to identify opportunities
- Establish KPIs to measure the effectiveness of initiatives Requirements:
- 5+ years of experience in strategic roles
- Bachelor’s degree in business, technology, or related field
- Familiarity with project management methodologies
- Experience managing expectations with senior leadership
- B2B or SaaS experience is preferred Bring your strategic vision and leadership skills to impact Lightspeed's customer-focused initiatives.

📌 Customer Operations Manager in Montreal
🏢 lightspeedhq
📍 Montreal