Hi there! Thanks for stopping by. Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right place! We're looking for a Customer Operations Manager to join our Customers team in Montreal.

You will lead and drive transformative initiatives across Lightspeed's customer organization. This role requires a strategic thinker with strong leadership skills, capable of influencing stakeholders at all levels and delivering impactful change. The ideal candidate will have a proven track record in managing cross-functional projects that enhance operational efficiency, improve the customer experience, and drive sustainable business and bottom line growth.

What you'll be doing:

Strategic Leadership

- Develop and implement comprehensive customer strategies aligned with organizational objectives.
- Provide thought leadership and guidance on best practices across all things customer experience.

Additional Strategic Administrative Responsibilities

- Ensure team engagement across the customers leadership team.
- Oversight and planning of strategy workshops, customer engagement events, and employee events.

Project Oversight

- Lead and manage multiple transformation projects from inception to completion, ensuring alignment with business goals.
- Utilize project management methodologies to track progress, manage risks, and ensure timely delivery.

Stakeholder Engagement

- Collaborate and communicate with senior leadership and cross-functional teams to identify transformation opportunities and secure buy-in.
- When delivering strategic initiatives, effectively indirectly manage a team to meet deadlines and project outcomes.




- Provide feedback to leaders coaching and mentorship opportunities on key methodologies to drive a continued performance culture.

Change Management

- Design and implement change management strategies to support organizational transitions and minimize resistance.

Success Measurements

- Establish KPIs and success metrics to evaluate the effectiveness of transformation initiatives.
- Monitor and report on project outcomes and provide actionable insights for continuous improvement.

Financial Tracking & Budgeting

- Closely manage the budget for the Global Customers organization including ideal compensation structure recommendations, license / software optimization, regional FTE deployment strategies, training, travel, events, and other associated cost line items.

What you need to bring:

- 5+ years of experience: A proven track record of delivering strategy work.
- Bachelor's Degree: A bachelor's degree in business, technology, or a related field is preferred.
- Project Management: Familiarity with project management methodologies.
- Managing Senior Leadership / Executives: A proven track record of effectively managing expectations and results with senior leadership or executives.
- Strategy Implementation:



Experience implementing initiatives that meet departmental or organizational financial and non-financial goals.
- B2B and / or SaaS Experience: Experience working within the B2B or SaaS industry is an asset but not a requirement.
- Support and / or Implementation Experience: Experience working within a support organization or customer implementation is an asset but not a requirement.

Be a changemaker

You’ll enjoy:
- A flexible work environment that empowers you to do your best work
- A culture that celebrates performance
- The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard
- Career-defining opportunities
- Plus benefits designed to keep you happy, healthy and fulfilled.
- Flexible paid time off and work from home policies
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, employee led networks, social committees to sponsored sports teams
- Computer purchase program to get your personal Macbook
- Enhanced parental leave to support growing families
- Etc...

Fuel your growth. Find your people. At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you-all within a driven, diverse and inclusive team that's passionate about empowering our communities

Lightspeed is a proud equal opportunity employer and we are co

📌 Customer Operations Manager (Montreal)
🏢 lightspeedhq
📍 Montreal