Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record.
Responsibilities
- Responding to telephone service requests in a fast-paced environment on a queue; incoming calls
- Participate in special projects and initiatives as assigned
- Ensure timely resolution of all inquires
- Electronic customer inquiries; Processing forms, applications and customer service requests emails
- Researching, analyzing and providing resolution to customer billing complaints
- Scheduling customer payment arrangements
- Recording and tracking detailed customer interactions and transactions
- Initiating and handling all inbound and outbound calls on delinquent accounts
- Escalating accounts according to Collections policies and procedures.
- Displaying professional telephone etiquette when communicating with customers
- Set up disconnections and reconnections
- Report preparation and analysis on outstanding balances
Requirements
- Must have previous call centre experience in an inbound call centre environment and/or experience with direct customer interaction in a service-oriented environment.
- Minimum high school diploma or equivalent experience / training.
- Spanish communication skills, Mandarin/Cantonese considered an asset
- Clear and effective communication skills (in English -both oral & written with excellence in spelling and grammar)
- Ability to remain calm and professional in stressful situations
- Ability to manage conflict
- Utility, Telecom Industry Experience is considered an asset
- Detail oriented, analytical and inquisitive
- Strong problem-solving skills.
- Ability to work in a fast-paced environment.
- Valuable keyboarding skills with experience with both Word and Excel software
- Experience working in multiple systems
- Ability to adapt to a changing environment
- Strong organizational and prioritization skills
📌 Customer Relations Specialist (Contact Centre, Spanish) (Toronto)
🏢 NextGenEnergyJobs
📍 Toronto
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