Lead exceptional customer support at OBE as a Customer Service Manager. Spearhead service strategies, resolve escalated issues, and focus on customer satisfaction in a thriving market. OBE seeks a Customer Service Manager to oversee its support team.

In this role, you will drive continuous improvement, manage daily operations, and enhance team performance. Your leadership will be crucial in cultivating a detail-oriented environment, ensuring effective service delivery to a bilingual customer base. Key Responsibilities:

- Manage team operations by setting expectations and coaching staff
- Handle escalated customer inquiries and complex issues
- Monitor key performance indicators for service excellence
- Conduct training sessions and performance reviews
- Collaborate with sales and operations leaders in the organization

Requirements:

- 5+ years in customer service, 2+ in leadership
- Proficiency in CRM platforms and support software
- Bilingual proficiency in English and Spanish preferred
- Solid data-driven decision-making abilities
- Familiarity with KPI metrics and performance analytics

This role is an opportunity to make a significant impact at OBE in Denver's vibrant construction sector.

📌 Customer Service Manager in Denver (Quinte West)
🏢 Oldcastle BuildingEnvelope
📍 Quinte West