Who we are We are strong nimble and growing EB Horsman & Son is proud to be a fifth generation family owned successful Western Canadian electrical distributor with 20 locations throughout BC Alberta and Saskatchewan consistently recognized as one of Canadas Best Managed companies We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s At EB Horsman & Son were committed to a workplace where everyone belongs If youre qualified wed like to hear from you What we offer Birthday offHealth dental and employee assistance program benefitsAnnual profit sharingEmployee share ownership program ESOPRRSP matching after 1 year of employmentAccess to EBH University for personal & qualified growthOnsite work location Located at 7223 68 Ave NW Edmonton AB this full time position has a Monday to Friday schedule Why this role matters The Customer Service Manager plays a critical role in driving customer satisfaction operational excellence and team performance at the branch level By ensuring that all customer interactions both external and internal are handled promptly and professionally this role helps build lasting relationships and reinforces our reputation for reliability Partnering closely with the Area Manager the Customer Service Manager is instrumental in aligning the teams daily execution with broader organizational goals making this position a key contributor to both customer loyalty and branch success What to expect in the role Provide Exceptional Customer Service As a vital part of your role youll assist customers efficiently and in a friendly manner ensuring their needs are met with professionalism You will handle customer issues with care and go above and beyond to ensure satisfactionMaintain Strong Supplier Relationships You will collaborate with a range of suppliers and fostering strong productive relationships is key to success in this role Effective supplier management will be critical to maintaining smooth operationsDrive Organizational Success You will play a key role in driving results through coordinated efforts Success in this position requires a focus on achieving key business objectives assuming responsibility for outcomes and motivating others to do the same You will be expected to overcome challenges and continuously strive for excellenceLead and Mentor Your Team As the primary point of contact for branch team members your leadership and mentorship will be critical to the success of the team Youll inspire and guide your colleagues to meet performance goals and maintain a positive working environmentEnsure Accurate Inventory Control Managing and maintaining precise stock levels is essential in this role You will ensure inventory accuracy and align stock availability with the branchs needs to meet customer demand without delayEnforce Product Quality Standards Uphold our companys quality standards by ensuring that all products meet our established quality policy You will be responsible for maintaining excellence in product quality across all offeringsIdeal candidate profile 5 years of experience in electrical wholesale distribution or a closely related fieldSupervisory ability including task delegation performance monitoring conflict resolution and staff developmentAbility to thrive in fast paced environmentsExceptional customer service instinctsIntermediate computer skills MS Office and the ability to learn new software programsAbility to be inclusive cooperative and respectfulA business diploma or certificate is a strong assetOur Core Values Celebrating the Past Empowering the Future Teamwork l Integrity l Continuous Improvement l Resilience l Empowered Compensation is determined by the candidates experience education qualifications role complexity internal equity and other relevant factors We thank all applicants for their interest Only those living in Canada with permanent work authorization will be considered Please note that only candidates selected for an interview will be contacted CSM40

📌 Customer Service Manager (Canada)
🏢 E.B. Horsman u0026 Son
📍 Canada