30 years of recruitment and human resources expertise across Canada

Our client, a well-established company in the food industry specializing in the production and distribution of food products, is looking for a Customer Service Representative to join its team.

Tasks

- Respond to customer calls and emails professionally, courteously and within a reasonable timeframe
- Process and follow up on manual and EDI orders in the ERP system
- Coordinate delivery dates and handle special requests related to orders
- Communicate effectively with customers and the sales team to ensure proper follow-up
- Schedule deliveries with transportation partners and the shipping team
- Coordinate the logistics process for export orders
- Conduct the necessary follow-ups to ensure orders are processed and delivered on time

Advantages

- Group insurance plan with 50% of the premiums paid by the employer, including health,



dental, life and disability coverage
- Company-sponsored retirement plan, with contributions paid entirely by the employee
- In office parking
- 3 weeks of vacation starting on the first day of employment
- 4 sick days per year
- Free company products for personal consumption

Job requirements

- Minimum of 5 years of experience in customer service and logistics, ideally in the food manufacturing or distribution industry
- Fluency in both French and English, spoken and written, to communicate with customers in Ontario (40%);
- Experience using an ERP system, particularly Sage 300, is considered an asset
- Experience processing EDI orders, particularly for major retail chains

📌 Customer Service Representative (Montreal)
🏢 Bedard Resources
📍 Montreal