We’re building a relationship-oriented bank for the up-to-date world. As a member of the Investor Services Inc (ISI) team, you’ll be the first point of contact for ISI clients (including Investors Edge), via phone and online channel. As a Customer Service Representative, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and relationship building skills to recognize and accurately assess each client’s needs and provide a timely resolution.
Investor Service
Inc is a non-advice group, you will not be able to provide clients recommendations or advice on products or investments. The role demonstrates solid written, verbal, and interpersonal skills to refer clients to related client relations and service groups or elevate to management The role makes recommendations on client matters to meet work objectives, ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs. You’ll begin your frontline client service journey with an industry-leading paid training program.
Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients – we know there’s a learning curve and we’re here to help. You’ll initially participate in approximately 4 weeks onsite training in downtown Toronto with a mix of in-class learning and on-the-job application - fromMonday to Friday,9:00 a.m. A quick note on your availability –our Contact Centre is open Monday to Friday from 8:00 am to 8:00 pm.
We’d like for you to be flexible between these hours. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles.
Client engagement - Provide support for clients by recognizing and accurately assessing their needs. Focus on each client experience and connect on a personal level to make every interaction meaningful. Product knowledge - Deeply understand the lSI products and Investor’s Edge platform to ensure clients receive exceptional support.
Strong knowledge of the Online Brokerage systems and products to allow quick resolution of problems.
Computer
Savvy - Able to easily navigate and focus on multiple software applications and dual monitors. You find meaning in relationships and surround yourself with a diverse network of partners. CIRE is an asset.
You must be fluent in English and in Cantonese and /or Mandarin. We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.
Temporary (Fixed Term) Account Administration, Call Center, Client Service, Communication, Customer Experience (CX), Inbound Calls, Investments, Work Collaboratively #
📌 Customer Service Representative, Bilingual in Cantonese or Mandarin - 6 Month Contract (Toronto)
🏢 CIBC
📍 Toronto