Customer Service Representative II_ (Leduc)

Customer Service Representative II_ (Leduc)

13 Sep
|
Axelon Services
|
Leduc

13 Sep

Axelon Services

Leduc

Customer Service Representative II_MA10

Leduc, AB

1 Year

Responsibilities: Problem-solving skills. Familiar with order entry software and processes. Knowledge of principles, concepts, theories and practices of field. Good communication and interpersonal skills.Qualifications High School Diploma or equivalent. 3+ years experience. Industry background preferred.

What You Will Do in Your Role

- Work effectively with Supply and Logistics staff to ensure product availability and inform customer of status in the event of any delays
- Work effectively with operations team members to help work through any issues or opportunities that arise
- Perform all receiving, creation of all shipment documentation & close out of shipments in SAP
- Booking appointments for inbound deliveries to the plant
- Work closely and effectively with plant operations team to meet the requirements for shipping required materials
- Ensure the accuracy of all bill of lading to accompany shipment(s) through verification with tripsheet unless advise about changes
- Ensure the accuracy of all inbound receiving matches the paperwork prior of being receive in SAP
- Attaching all inbound and outbound shipments documentation in SAP




- Maintaining spreadsheets for inbound receiving that needs ASN and all pertinent documentation
- Email plant purchasing representative with all inbound receiving related issues
- Work with field locations on resolving shipment discrepancy within a timely manner upon actual shipment verification with warehouse staff and up to manager approvals.
- Work closely with production planner on tripsheet discrepancy when needed for clarification on outgoing shipment.
- Operate within the code of conduct as specified by Baker Hughes
- Perform all duties in a secure and environmentally responsible manner
- Exhibit behaviors which demonstrate a commitment to Baker Hughes core value of: Teamwork, Integrity, Performance, Learning, and Courage
- Perform other duties as assigned by the Plant Manager.

Qualifications and Competencies

- Highly motivated team player with a strong customer focus
- Sound knowledge of ERP system (SAP) and Microsoft Tools
- Excellent interpersonal skills and the ability to manage stressful / demanding situations, always presenting a professional company image.
- Organized with a strong attention to detail, ability to manage multiple tasks.
- Well-developed verbal and written communication skills

📌 Customer Service Representative II_ (Leduc)
🏢 Axelon Services
📍 Leduc

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