Drive customer value and satisfaction as a Customer Success Manager with Abnormal AI. Focus on onboarding, platform adoption, and strategic planning while nurturing customer relationships. In this key role, you will act as the primary liaison for clients, developing strategic relationships that facilitate platform success.

Collaborate with internal teams to monitor customer health and resolve issues, ensuring solid customer retention and maximizing value. Your analytical and action-oriented approach will help customers achieve measurable outcomes through best practices and product improvements. Key Responsibilities:

- Act as the main point of contact for assigned customers
- Deliver regular business reviews, aligning on success metrics




- Tailor recommendations based on customer goals and challenges
- Promote key platform features and ongoing education
- Collaborate with cross-functional teams for issue resolution Requirements:
- 5+ years in enterprise SaaS, with 3+ years in Customer Success
- Proven ability to manage large customer portfolios
- Excellent communication and organizational skills
- Strong problem-solving and escalation management abilities
- Proficiency in CRM tools like Salesforce and Jira Leverage your expertise in customer relations and SaaS to support Abnormal AI’s mission of maximizing client success.

📌 Customer Success Manager at Abnormal AI (Toronto)
🏢 Abnormal AI
📍 Toronto