Elevate customer experiences as a Customer Success Manager with Abnormal AI. Engage directly with customers to ensure onboarding, adoption, and long-term value from our SaaS solutions. As a pivotal team member at Abnormal AI, you will cultivate strategic relationships with customers, focusing on their needs and aligning with business objectives.

This role requires a solid background in SaaS while showcasing strong communication and technical skills in the tech industry. You will be integral in driving product adoption and measuring customer success through proactive insights and feedback. Key Responsibilities:

- Serve as primary contact for assigned customer accounts
- Deliver regular business reviews to discuss ROI and metrics




- Understand customer industries to provide tailored advice
- Promote platform features and drive education sessions
- Monitor customer health and resolve issues proactively Requirements:
- 5+ years in enterprise SaaS and 3+ years in Customer Success
- Proven relationship management skills, especially with executives
- Solid communication and organizational capabilities
- Experience with CRM tools like Salesforce
- Bachelor's degree in a related technical field Leverage your expertise in SaaS and customer engagement to ensure success for clients at Abnormal AI.

📌 Customer Success Manager at Abnormal AI (Toronto)
🏢 Abnormal Security
📍 Toronto