Customer Success & Growth Manager Mississauga, ON (Hybrid) · GoZen Intelligence (GoFleet / ZenduIT) We build the software fleet operators run on — IoT, telematics, and the systems behind it. Our customers are operations people whose day gets worse when their data is wrong. We're looking for someone to own a book of those customers: their adoption, their outcomes, their renewal, and their growth.

You call customers before they call you. You learn their operation well enough to spot what they're missing, you fix what's broken, you recover the accounts that are drifting, and you find the places where more of what we do would genuinely help them — then you make that case. It isn't a support queue.

It's account ownership with real commercial accountability. Proactively call and engage your accounts on a cadence set by value, adoption and risk — not a fixed quarterly calendar Drive product adoption: find the gap between what a customer bought and what they actually use, and close it Recover at-risk and unhappy accounts — get to the real cause, agree a plan, execute it Own renewal outcomes and surface risk early enough to do something about it Identify expansion opportunities from how customers actually use the product, and advance them to a decision Use AI tooling daily — account research, call prep, usage analysis, follow-up, opportunity spotting Turn what you hear from customers into internal action,



and tell the customer when it changed something Comfortable picking up the phone and leading the conversation — including when the customer is unhappy or pushing back You use AI to prepare and move faster, and you check its work before it reaches a customer Demonstrated proactive outbound customer calling experience — you'll be asked to show it live, not describe it Strong written and verbal communication, including with senior stakeholders Comfort with data — able to read usage and telemetry patterns and explain them plainly Language: English required. English + Spanish strongly preferred for accounts in our Spanish-speaking markets; English + Arabic is our secondary language profile.

Experience: We care more about demonstrated judgment, ownership, learning velocity and measurable customer-facing results than a specific number of years. Short at-home judgment and AI-aptitude exercise (~60–75 min) Live customer-call simulations — three scenarios, plus coaching and one repeat scenario so we can see how you adapt (~90 min, paid: $150 honorarium) You're expected to use AI tools responsibly, with human review and an auditable trail on anything that touches customer data, commercial terms or billing. GoZen Intelligence is an equal prospect employer.

Accommodations are available on request at any stage of the process, including the live simulation.

Internal note: draft status.

Compensation bands, language-requirement scoping and cohort structure pending confirmation — do not publish until cleared. #

📌 Customer Success Manager - Sector Salud (Mississauga)
🏢 Zenduit
📍 Mississauga