Join WellnessLiving as a Customer Success Manager focusing on enterprise clients in Thornhill, Ontario. Utilize your customer success skills to support business growth in the wellness sector. In this full-time hybrid role, you'll be proactive in managing a portfolio of enterprise customers, fostering strong partnerships, and ensuring long-term value from the WellnessLiving platform.
Your focus will include strategy, renewals, and leveraging data to drive customer satisfaction. Key Responsibilities:
- Own customer health and develop strategic recommendations
- Drive renewals and achieve revenue retention targets
- Identify opportunities for platform expansion and adoption
- Utilize AI signals to efficiently manage customer engagement
- Keep account information up-to-date in Zoho CRM Requirements:
- 5+ years of customer-facing experience, 3 years in Customer Success
- Skilled in retention, renewals, and expansion planning
- Deep understanding of customer business models
- Solid problem-solving abilities using data analysis
- Proficient in CRM and analytics tools for customer management Empower health and wellness businesses with your customer success expertise at WellnessLiving.