Enhance user experience as a Customer Success Specialist with Race Roster and ASICS Runkeeper Apps. Utilize multi-channel communication to solve user and event organizer queries efficiently. In this hybrid role, you will be the driving force for customer satisfaction, providing support and creative solutions through various platforms including phone, email, and social media.

With a focus on collaboration, expectations include identifying user needs and delivering tailored guidance. Daily tasks involve effectively managing multiple inquiries while participating in diverse initiatives to enrich our user community. Key Responsibilities:

- Assist event organizers and users with inquiries and issues
- Deliver phone and email support with empathy and creativity




- Collaborate with Customer Success team on user themes
- Report product bugs and enhancement requests accurately
- Contribute to diversity and inclusion initiatives within teams Requirements:
- 1-3+ years in a professional services environment
- Solid organizational and data management skills
- Available during designated support hours
- Tech-savvy with troubleshooting experience
- Excellent customer service orientation Become an integral part of our team, engaging with customers and enhancing their experience within the Race Roster and Runkeeper ecosystem.

📌 Customer Success Specialist at ASICS Apps (London)
🏢 Socket.dev
📍 London