Join Averna in Montreal as a Customer Support Specialist focused on product quality. This hybrid role involves solving complex problems and enhancing the customer experience. The ideal candidate will partner with product development teams to maintain and execute a product quality strategy.

Responsibilities include managing technical support cases, analyzing recurring issues, and translating customer insights into product improvements. Your contributions will ensure high standards in customer service and product integrity. Key Responsibilities:

- Work with team to validate and communicate fixes
- Develop and maintain comprehensive test cases
- Respond promptly to customer inquiries and issues
- Build practical support content and documentation
- Analyze support trends for continuous improvement Requirements:
- Degree or equivalent experience in technical field
- 1-3 years in customer support for software applications
- Solid analytical and troubleshooting capabilities
- Familiarity with quality metrics and agile methods
- Fluent in both English and French Elevate customer satisfaction and product quality as part of Averna's team.

📌 Customer Support Specialist for Product Quality (Montreal)
🏢 Averna
📍 Montreal