Director, AI Product Ops — TAAP Product We are seeking an exceptional, transformative Director of AI Product Ops to lead the operational and cultural evolution of Thomson Reuters’ Tax, Audit, Accounting & Practice (TAAP) product organization. In this exciting prospect as Director, AI Product Ops , you will evolve our traditional program and operations function into a lean, AI-first Product Ops office.

Your mission is two-fold: drive operational excellence across our entire software portfolio with “near-zero-overhead,” and spearhead our AI maturity program, moving our teams from basic personal productivity to advanced, agent-driven workflows. You will serve as a critical catalyst for product innovation and foster faster, more effective ways of working across the team. By automating coordination and program management tasks, you will not only liberate our product teams from administrative overhead, but enable them to focus on deep customer discovery, modern product craft, and high‑velocity execution—ultimately delivering superior customer experiences, higher‑quality products, and stronger commercial value for Thomson Reuters.You will lead a small, senior team of product ops experts and carry a TAAP‑wide change‑management mandate.

The Core

Portfolio (“Bedrock”): Our market‑leading, established suite of tax and accounting products. AI-First Product Operations Architect and run product operations where AI agents automate traditional coordination tasks—such as status reporting, dependency tracking, and cross‑functional communications—allowing humans to focus on product judgment and execution. Ensure that all operational processes and visibility tools integrate seamlessly with our suite of modern agile and AI tools (e.g., Partner on Migrations: Collaborate with Customer Success to integrate large‑scale customer migrations smoothly into the product‑ops framework without interrupting core product execution.

AI Transformation across TAAP Drive the AI‑Maturity Roadmap: Lead TAAP’s evolution from Level 1 AI usage (individual productivity tools) to Level 2 (shared team infrastructure: e.g., shared prompts, MCP integrations, shared skills) and toward Level 3 (agents acting on systems of record) and beyond.

Enable Modern PM Ways of Working: Use the AI‑maturity transformation as the vehicle to elevate the PM craft. Lead enablement of PMs on using modern AI tools (e.g., Cursor, v0, Claude Code) and AI‑first product development.

Build and Lead a High Impact Team: Recruit, mentor, and manage a high‑performing, lean team of senior program‑ops experts, establishing a strong operational cadence and a high bar for talent & execution.

Drive the Transformation Drumbeat & Communications : In close partnership with the Head of TAAP Product and the TAAP Product Leadership Team, design and lead a comprehensive change‑management communications strategy. Establish a regular, engaging organizational ‘drumbeat’ to share wins, spotlight successful AI‑enabled behaviors, reinforce new ways of working, and maintain high transformation momentum across the division. AI‑Native: You have successfully driven a real organization or department up the AI maturity curve (L1 to L2/L3).

You think in terms of systemic capability and shipped outcomes, and you are highly fluent in modern AI tooling (agents, prompt engineering, MCP, evals, and prototyping).

Modern

Product‑Ops & SDLC Advocate: You value lean, automated systems and shared team infrastructure over traditional, heavy PMO ceremony. You understand modern software development lifecycles (SDLC) and how to design operational systems that help modern PMs, Engineers, and Designers build software faster.

Transformational Change Leader:



You are an inspiring evangelist who drives cultural and behavioral shifts by building excitement, capturing buy‑in, and bringing teams along on the journey. Hands‑on AI Fluency: You are a daily, active user of agentsand LLMs. You possess intuitive, practical knowledge of how generative AI tools can optimize a product team’s day‑to‑day work. 10+ years of experiencein program management, product operations, or technical operations leadership at scale. ~ Proven experience implementing modern agile SDLC structuresand automating project‑tracking workflows. ~ Experience in regulated or professional software industries (e.g., tax, legal, audit, finance, or compliance) where data security, accuracy, and AI governance are critical is a strong plus. ~ Demonstrated track record of leading change‑management and communication initiatives, upskilling teams, and inspiring cultural transformations to adopt modern, technical capabilities. ~ Demonstrated track record of leading change management initiatives, upskilling teams, and transitioning legacy roles into modern, technical capabilities. ~ Bachelor’s degreein Computer Science, Business, Engineering, Management Information Systems, or a related field.

Bachelor’s degreein Computer Science, Business, Engineering, Management Information Systems, or a related field. #Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office‑based roles while delivering a seamless experience that is digitally and physically connected.

Flex My

Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions.

Our Grow My

Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute.

We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real‑World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted,



unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt‑out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.

Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws.

Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D; insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. Eligible office location(s) for this role include one or more of the following: For Ontario, Canada, the base compensation range for this role is $172,000 CAD - $222,000 CAD.Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

Thomson

Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.

Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. Join us and help shape the industries that move society forward.

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

Thomson

Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations.

📌 Director, AI Product Ops (Toronto)
🏢 Thomson Reuters
📍 Toronto