Evolve and strengthen iA's disability operating model for changing needs in a digital workplace Provide national leadership for disability specialty services and Centres of Excellence Work with operational, modernization, innovation, analytics, sales, and service teams to improve service delivery and organizational capability Provide expertise, tools, and solutions supporting high-quality service, timely decisions, recovery outcomes, and continuous improvement Oversee claim strategies, process improvements, quality assurance, appeals, litigation support, governance, regulatory updates, performance outcomes, and KPI attainment Optimize service frameworks, standards, and governance while protecting client and organizational financial outcomes Drive disability strategy, transformation objectives, operating changes, cross-functional alignment, automation, AI, and digital initiatives Lead disability innovation, process improvement, automation, AI enablement, and digital transformation with decision frameworks, KPIs, explainability, and risk controls Serve as a disability subject matter leader for clients, advisors, and industry stakeholders Oversee vendor management strategies and regulatory, audit, and internal control compliance Build a future-ready disability workforce, Centres of Expertise, leadership pipelines, and upskilling initiatives 10+ years of progressive leadership experience within disability claims management, claims,



or other related insurance operations ~ Strong expertise across claims operations, strategy, transformation, and governance ~ Exceptional leadership, coaching, communication, and stakeholder management skills, with a track record of building high-performing teams and developing leaders ~ Deep understanding of disability trends, disabling conditions such as mental health, return-to-work practices, and regulatory environments ~ Proven ability to influence senior stakeholders, clients, and industry partners ~ Advanced proficiency in both French and English, with daily verbal and written collaboration with unilingual English-speaking partners, teams, and stakeholders across Canada and internationally Demonstrates extensive leadership in disability claims management, focusing on strategy, transformation, and governance while driving innovation and process improvements. Proficient in stakeholder engagement and building high-performing teams to achieve organizational goals in a digital environment. Disability Claims Management Claims Operations Strategy Bilingual Proficiency in French and English Regulatory Compliance and Governance Claims Management Process Improvement Digital Transformation Quality Assurance Performance Outcomes Risk Controls Disability Trends Analysis Coaching Stakeholder ManagementTeam Building Disability Operating Model Vendor Management Continuous Improvement

📌 Director, Disability Strategy, Specialty Services - Excellence (Montreal)
🏢 Jobtailor
📍 Montreal