We are seeking a skilled and enthusiastic System Administrator to join our team. The ideal candidate will have a strong background in end-user computing and technical support, with the ability to resolve complex issues and maintain high customer satisfaction. If you are passionate about technology and thrive in a dynamic environment, we encourage you to apply.
Required Skills & Qualifications
- Knowledge of End User Computing Devices (Laptop, Desktop, VDI)
- Ability to provide technical support over the phone
- Excellent oral and written communication skills
- Hands-on experience resolving customer issues related to infrastructure
- Experience with network connectivity, PCs, and VPN connectivity
- Experience with Remote Desktop Client Software
- Ability to resolve issues or provide workarounds
- Experience in troubleshooting hardware issues for both desktops and laptops
- Experience with Active Directory and desktop engineering
- Hands-on experience with Client and VDI troubleshooting
- Language support: Canadian French (24x7)
- Prior work experience at client or in client's industry
Preferred Skills & Qualifications
- Ability to think around problems and come up with creative solutions
- Knowledge of Service Now Ticketing Tool
- Client Certification
Day-to-Day Responsibilities
- Provide technical support and resolve customer issues efficiently
- Assist with network connectivity, PCs, and VPN support
- Maintain high customer satisfaction through proactive solutions
Company Benefits & Culture
- Comprehensive health and wellness benefits
- Opportunities for professional development and growth
- Inclusive and dynamic work setting
For immediate consideration please click APPLY to begin the screening process with Alex.
📌 End User Support Analyst (French Support) (Quebec City)
🏢 Artech
📍 Quebec City
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