Join Cottingham & Butler as a Member Services Advocate, assisting clients with complex healthcare and benefit issues. Leverage your health insurance experience to deliver vital support every day. The ideal candidate will have hands-on experience navigating health plans and resolving claims issues.
In this full-time role, you will assess situations independently while partnering with providers and third-party administrators. This position emphasizes critical thinking and ownership of sensitive issues, ensuring timely resolutions for members. Key Responsibilities:
- Guide members through complex healthcare coverage scenarios
- Resolve escalated claims and billing issues swiftly
- Partner with providers and carriers for effective resolution
- Advocate for member needs in challenging situations
- Collaborate across multiple stakeholders for timely outcomes
Requirements:
- Background in health insurance or benefits administration
- Proven experience in claims resolution and issue assessment
- Solid problem-solving and critical thinking skills
- Ability to manage multi-layered issues with minimal oversight
- Excellent communication skills for member advocacy
Utilize your expertise in health insurance to support members effectively at Cottingham & Butler.