Family Services Coordinator, Part Time 32 hours per month Working every other weekend on a rotatingschedule Including weekends and statutory holidays 8 am - 4 pm / 10 am - 6 pm / 12 pm - 8 pm / 4pm - 12 am 240 McCaul Street The Organization Since 1981, RonaldMcDonald House Toronto has served as a place to call home for families withseriously ill children undergoing treatment.

Ronald

McDonald House Torontoencompasses a House for 81 families in downtown Toronto and seven Family Roomsin hospitals across the Greater Toronto Area and in Sudbury. The families weserve come from throughout Ontario, across Canada and around the world. We are looking for a Part-Time Family Services Coordinatorto join our growing team at theHouse (240 McCaul Street) and Family Rooms at SickKids Hospital.

The Role

Reporting to theManager, Family Services, a Family Services Coordinator, is the first line ofcommunication with the Guest Family and is responsible for welcoming andproviding service to all families staying at the House or utilizing FamilyRooms.

The Family Services

Coordinator facilitates the family intake andregistration process, and coordinates family stays at the House and the FamilyRooms at SickKids. This role provides families with resources to adapttocommunal living and settling into Toronto while also ensuring adherence topolicies and procedures to provide a secure, warm, comfortable, and compassionateenvironment for families, guests, and volunteers. The schedule forthis position is 32 hours/month, working every other weekend on a rotatingschedule between either 8 am - 4 pm, 10 am - 6 pm, 12 pm (noon) - 8 pm, or 4 pm- 12 am (midnight), including weekends and statutory holidays.

In this role you will:

- Act as the primary contact for thefacility operations (Ronald McDonald Toronto House or Family Rooms atSickKids) or family issues that arise during their shift. Work closelywith both the House and the Family Room teams to ensure both locationsoperate according to the guidelines and protocols of Ronald McDonald HouseToronto.
- Monitor aspects of security (propertyand persons) and report any related issues or concerns.
- Foster strong values-based relationshipswith all key stakeholders for both locations, acting as a contact forfamily referrals, admissions, and support. Work closely with volunteers toengage and support as necessary to maintain a safe and comfortable environmentfor families.

Key Responsibilities Include - Welcome, register and acquaint residentsto the House and/or Family Rooms. Assist with family check-in /out. Ensurereadiness of rooms and the facility and assign rooms to accommodateresidents while assessing priorities of resident’s needs.



Assist familieswith support needs and special requests as required.

- Understand the different needs for eachlocation (the House and Family Rooms at SickKids) prioritize and supportappropriately.
- Prepare accurate and timelyadministrative reports and documentation as required for both locations,including maintaining up to date family records, directory, and database.
- Complete administrative tasks such asanswer phones, respond to emails and deliveries, process payments, dataentry, filing, general office duties, manage waitlist and referralprocess, reference background checks, creating and distributingcommunication materials, etc.
- Assist with housekeeping and maintenanceduties and various event and meeting set-up and execution.
- Participate in special projects andother duties, as required.

QUALIFICATIONS Ronald McDonaldHouse Toronto understands that for any role, it’s possible that no one personwill possess all of the desired qualifications. The following is an outline ofthe qualifications we believe are important to bring to the position and/ordevelop while in the role.

Education &Experience; - Minimum one (1) year of experience inproviding family support or related services.

- Experience in healthcare, working withvulnerable populations, or in a not-for-profit organization is an asset.Customer service experience in a hospitality, shelter, community center,or respite setting will also be considered.
- High school diploma; college diploma inSocial Services, Social Work or related field is an asset. CPR / First AidCertification (can be provided for committed applicants).
- Experience in volunteer management. Requirements,Knowledge, Skills & Abilities - Strong customer service skillspreferably with experience working with families, hospital stakeholdersand volunteers.
- Excellent communication (verbal /written) and listening skills.
- Demonstrated de-escalation andproblem-solving skills.
- Ability to manage sensitive situationswith excellent judgment, compassion and discretion.
- Exemplary collaboration andinterpersonal skills with a demonstrated ability to develop and maintainrelationships.
- Ability to work effectively within ateam, as well as independently.
- Robust organizational skills, with theability to manage multiple deliverables in a time-sensitive environmentand adapt to frequently changing priorities.




- Working knowledge in technologyincluding Microsoft Office and other databases.
- Ability to manage sensitive situationswith excellent judgment, compassion, and discretion.
- Ability to work flexible hours andshifts to support a 24-hour operation. Occasionally, overnight and weekdayshifts may be requested on an as needed basis.
- Able to lift up to 50lbs. The successfulcandidate will need to undergo a successful reference check, a satisfactorybackground check and immunization process as per hospital policies.

What We Offer At Ronald McDonaldHouse Toronto, you’re not just taking on a job; you’re becoming part of amission that makes a tangible difference every day. As a Part-Time FamilyServices Coordinator, you'll play a key role in helping families feelat home when they need it most. You’ll have the opportunity to work withcompassionate people, enhance your skill set, and contribute to a life-changingcause. In addition tomeaningful work that supports families during critical moments, we offer:

- Impact : Your role directly contributes to the comfort andwell-being of families during some of their toughest times.
- Supportive Environment : Access to our Employee & FamilyAssistance Program, as well as a network of caring colleagues dedicated tomaking a difference.
- Competitivetotal rewards package includes a hiring hourly wage of $23.85to $29.81.
- Accessto paid Wellness Days. If you're looking to make a difference every day in the lives of children and families, Please note thatonly those candidates selected for an interview will be contacted. This posting isfor an active vacancy that the organization is currently seeking to fill. We do not useartificial intelligence (Al) or automated decision-making tools to screen,assess, or select candidates. RonaldMcDonald House Toronto is an Equal Opportunity Employer.

Ronald

McDonaldHouse Toronto is committed to equity, diversity, and inclusion in theworkplace. As an equal opportunity employer, we are dedicated to building aqualified workforce that reflects the diverse communities and families weserve, and to fostering an inclusive, accessible, and respectful environmentwhere all individuals feel valued, supported, and have equitable opportunitiesto succeed. When contactedfor a job opportunity, please advise the People and Culture team of anyaccommodation needed in accordance with the Accessibility for Ontarians withDisabilities Act, 2005 and the Ontario Human Rights Code to ensure you haveaccess to an equitable process.

We request that you provide your accommodationrequest as soon as reasonably practicable. Any information received relating toaccommodation will be addressed confidentially.

📌 Family Services Coordinator, Part-Time (Toronto)
🏢 Ronald McDonald House Toronto
📍 Toronto