The Fashion and Giftware Associate reports to the Floor Manager and provides customers with a welcoming and personalized shopping experience. This position assists customers with fashion and giftware selections, maintains attractive product displays, and supports the daily operation of the department.

Duties and Responsibilities

- Greet customers and create a welcoming and positive shopping environment

- Provide attentive customer service by answering questions, identifying customer needs, and recommending suitable products

- Assist customers with clothing selections, sizing, coordinating outfits, accessories, and gift ideas

- Monitor fitting rooms, return unwanted merchandise to the sales floor, and ensure fitting rooms remain clean and organized

- Maximize sales opportunities through product recommendations and awareness of promotions and the customer rewards program

- Maintain current knowledge of fashion products, seasonal trends, new arrivals, promotions, and store programs

- Receive, unpack, inspect, price, and prepare fashion and giftware products for the sales floor

- Steam, fold, hang, and organize clothing according to store standards

- Replenish merchandise and ensure products are properly sized, priced, tagged, and displayed

- Merchandise clothing racks, tables, shelves, mannequins, and feature displays to create an appealing and organized department

- Update mannequin outfits and displays to reflect seasonal trends, promotions, and available inventory

- Maintain a clean and organized sales floor, fitting-room, display, and stockroom areas





- Assist with inventory counts, product transfers, markdowns, price changes, and identifying low-stock items

- Take customers' selected fashion items to the front cash and direct customers to the checkout area to complete their purchases.

- Handle products carefully and report damaged, missing, or incorrectly priced merchandise.

- Remain attentive to potential theft, suspicious activity, and other loss-prevention concerns, and report concerns to a manager

- Complete assigned opening and closing procedures

- Support other store departments during busy periods as required

- Follow all company policies, procedures, health and safety requirements, and customer service standards

- Perform other related duties as assigned

Qualifications

- Previous retail experience, preferably in fashion, giftware, or a boutique-style environment.

- Strong customer service and communication skills
- An interest in fashion, styling, merchandising, and current trends

- Confident when assisting customers with product selection and purchasing decisions

- Strong organizational skills and attention to detail

- Ability to work independently and collaboratively as part of a team

- Ability to manage multiple priorities in a fast-paced retail environment

- Comfortable using a point-of-sale system and handling customer transactions

- Availability to work a adaptable schedule, including weekends, evenings, and holidays as required

- Ability to stand and walk for extended periods and safely lift, carry, and move merchandise as required

📌 Fashion and Giftware Associate (St. Albert)
🏢 Push Operations
📍 St. Albert