As a Fixed Term Customer Service Representative, you will be the first point of contact for all customers with Irving Energy. Your goal will be to ensure all concerns of the customer will be served, including account maintenance, billing inquiries, ordering products, and general contact with the company. Your success will shine with your ability to provide excellence in customer service in relation to product delivery.

Kindly note that this is a temporary opportunity offering an 7-month fixed-term contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 9:00pm; therefore, your shift may vary with notice.

Work Environment - Work onsiteatour Crown StreetlocationinSaint John,NBwithaccesstoour fitness facility Flexible Benefits Plan - Including medical and dental benefits that are both in effect from day one Wellness Support - With 24/7 access to our Employee & Family Assistance Program Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities,



and a donation matching program Provide guidance to customers requiring budget or financial support when purchasing our products and services Provide point of contact for the customers of Irving Energy and excellence in service through verifying and updating customer account information, troubleshooting and/or solving basic account related problems, managing the needs of displeased callers, escalating issues as appropriate, providing accurate information on products and services and answer general inquiries, and offering value added services Reduce company exposure by doing soft collections when customers call and forward to appropriate Customer Credit Representative as necessary Provide customer service by taking information for orders of heating oil, and propane, and for product to be delivered on the next scheduled delivery day Making service appointments as appropriate Processing of customer payments via other payment options Computer literacy is required, good organizational skills, strong analytical skills, and valuable interpersonal skills Excellent customer service skills 1-3 years contact center experience Irving Oil is committed to supporting a diverse and inclusive work environment. Diversity is key to our success and inclusion is everyone’s responsibility. Job Requirements - Work Experience ~ Customer Service

📌 Fixed Term Customer Service Representative (Saint John)
🏢 Irving Oil
📍 Saint John