As a Fixed Term Customer Service Representative, you will be the first point of contact for all customers with Irving Energy. Your goal will be to ensure all concerns of the customer will be served, including account maintenance, billing inquiries, ordering products, and general contact with the company. Your success will shine with your ability to provide excellence in customer service in relation to product delivery.

Kindly note that this is a temporary opportunity offering an 7-month fixed-term contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 9:00pm; therefore, your shift may vary with notice.

Application deadline: September 18, 2026.

What We Offer

Work Environment - Work onsiteatour Crown StreetlocationinSaint John,NBwithaccesstoour fitness facility

Competitive Compensation- Including a parking allowance

Flexible Benefits Plan - Including medical and dental benefits that are both in effect from day one

Wellness Support - With 24/7 access to our Employee & Family Assistance Program

Prospect to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities

Provide guidance to customers requiring budget or financial support when purchasing our products and services

Provide point of contact for the customers of Irving Energy and excellence in service through verifying and updating customer account information, troubleshooting and/or solving basic account related problems, managing the needs of displeased callers, escalating issues as appropriate,



providing accurate information on products and services and answer general inquiries, and offering value added services

Reduce company exposure by doing soft collections when customers call and forward to appropriate Customer Credit Representative as necessary

Provide customer service by taking information for orders of heating oil, and propane, and for product to be delivered on the next scheduled delivery day

Making service appointments as appropriate

Processing of customer payments via other payment options

Perform other duties as required to maintain and enhance departmental productivity

Outside of standard business hours be responsible for all afterhours activity

Your Skills

Strong communication skills with an ability to quickly build rapport and maintain relationships

Problem solving/decision making skills as well as an ability to multi-task

Computer literacy is required, good organizational skills, strong analytical skills, and good interpersonal skills

Ability to work well with others is required

Excellent customer service skills

Your Experience

1-3 years contact center experience The expected salary range for this position is $37,440 - $44,928. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’screated when our people from different backgrounds, identities, cultures and experiences share their unique perspectives.Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent

📌 Fixed Term Customer Service Representative (Winnipeg)
🏢 Irving Oil
📍 Winnipeg