Step into a Reservations Agent role where friendliness and efficiency are key, ensuring each guest feels valued. Master room bookings and upselling in this dynamic environment. As a Reservations Agent, you will report directly to the Reservations Manager while providing excellent telephone service to hotel guests.

This full-time role fosters an inviting atmosphere through personal interaction and skilled communication, directly impacting the hotel’s revenue through effective upselling of services and rates. Key Responsibilities:

- Greet guests warmly and respond promptly to inquiries
- Enter and confirm reservations in the Opera system
- Explain policies, services, and room availability clearly
- Handle guest requests and maintain follow-up actions
- Facilitate group reservations and coordination with sales teams

Requirements:

- Minimum 2 years experience in Front Office or Reservations
- Background in Hospitality Management or Marketing preferred
- Proficient in Microsoft Office and reservation systems
- Excellent organizational and multitasking capabilities
- Flexible scheduling to accommodate varying business needs

Bring your passion for hospitality and customer service excellence to our dedicated team.

📌 Friendly Reservations Agent Position (Vancouver)
🏢 Pan Pacific Vancouver
📍 Vancouver