About Us

Located in the heart of Wetaskiwin, the Best Western Wayside Inn is the region’s premier full-service hotel. Renowned for exceptional hospitality, comfortable accommodations, modern amenities, and warm local charm, we pride ourselves on delivering a memorable stay for business travelers, tourists, and families alike. From our well-appointed guest rooms and state-of-the-art facilities to our vibrant dining options, we provide a welcoming escape and a home away from home.

The Role

We are looking for an energetic, personable, and customer-focused Front Desk Agent to join our team and serve as the welcoming face of our hotel!

As a Front Desk Agent at the Best Western Wayside Inn, you are the first impression and primary point of contact for our guests. You will manage seamless arrivals and departures, handle room reservations, assist with guest inquiries, and deliver exceptional service to ensure every guest enjoys an outstanding stay from check-in to check-out.

Key Responsibilities

- Greet guests warmly upon arrival, managing efficient and friendly check-in and check-out procedures.

- Manage room reservations, cancellations, and inquiries accurately over the phone, via email, and in person.

- Process guest payments, manage cash drawers, and handle POS/PMS transactions with precision and accuracy.

- Offer knowledgeable recommendations regarding local Wetaskiwin attractions, services, and our on-site dining options, including Barney’s Pub & Grill.

- Respond promptly to guest requests, questions, or concerns, resolving issues with professionalism and warmth.





- Coordinate effectively with Housekeeping and Maintenance teams to ensure room availability and guest satisfaction.

- Maintain a clean, organized, and professional front desk and lobby area.

- Adhere strictly to guest privacy policies, safety protocols, and hotel standards.

- Perform take out order taking for our food and beverage operations.

What We’re Looking For

- Experience: Minimum 1 year of customer service or guest relations experience an asset, ideally in hospitality or hotel front desk operations. Familiarity with property management systems (PMS) is a strong asset.

- Skills: Strong computer proficiency, reliable cash handling skills, and excellent written and verbal communication abilities.

- Personality: Warm, professional, and organized. You possess a positive attitude, stay calm under pressure, and genuinely enjoy connecting with people.

- Team Player: Robust collaborative skills and willingness to assist across departments to support smooth day-to-day operations.

- Flexibility: Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as required. Ability to work at our sister location if required (Siding 16 Lodge).

- Physical: Ability to stand for 8+ hours a day, lift 20 pounds, and walk up and down stairs as needed.

Why Work With Us?

- Health benefits as a shared cost with the employer after 3 months, and an RRSP matching program after 1 year for full-time staff members.

- Access to state-of-the-art fitness facilities, and discounts across our family of businesses with Denham Hospitality.

- A fun, dynamic, and supportive team culture.

- Opportunities for growth and career advancement within a reputable, established local hospitality hub.

📌 Front Desk Agent (Wetaskiwin)
🏢 Best Western Wayside Inn
📍 Wetaskiwin