Front Desk Coordinator – Bluewater Hearing & Balance

We’re looking for a friendly, organized Front Desk Coordinator who is comfortable as the face of the business.

You’ll handle patient check-ins and departures, scheduling, documentation, patient calls, invoices, payments, follow-up, CRM tracking, and Google Sheets.

What You’ll Be Doing

- Making & Receiving Calls – Scheduling, confirming, rescheduling, following up, and helping patients get booked.
- Working Live on the Phone – Talking with patients while typing, asking specific questions, documenting, triaging, and booking the correct appointment.
- Managing Your Own Follow-Up – You’ll have your own call lists, scorecards, KPIs, tracking, and daily numbers.
- Keeping the Schedule Full – No forgotten patients. You follow up and keep things moving.
- Managing Invoices & Payments – Processing payments and following up on outstanding balances.
- Using Office Software – Scheduling, email, text, patient records, invoicing, CRM, and Google Sheets.
- Being the Face of the Business – Welcoming patients, answering questions, and helping people feel comfortable.
- Attending Events & Traveling – Team dinners, local events,



occasional evenings and weekends, and annual conferences in the U.S.

Who You Are
- You’re comfortable talking, typing, and making decisions at the same time.
- You like lists, schedules, tracking, and knowing the numbers and following up.
- You’re comfortable working independently
- You can follow specific booking, scripts, documentation, and healthcare processes.
- You’re comfortable talking about money and following up on payments.
- You’re friendly, qualified, and comfortable being one of the faces of the business.

This Role May Not Be for You If You prefer quiet work or alone time, dislike having calls recorded and reviewed, or don’t enjoy tracking your work and reporting your daily numbers to the entire team . You must enjoy working with older adults and seniors.

How to Apply

Send your resume to [email protected] or drop off your resume at Bluewater Hearing & Balance.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits

- Extended health care

Language:
- English (preferred)

Work Location: In person

📌 Front Desk Receptionist (Sarnia)
🏢 Bluewater Hearing
📍 Sarnia