Join Pursuit as a Front Desk Supervisor, where your skills enhance guest experiences in a vibrant, destination-focused setting. Oversee check-ins, guest activities, and maintain smooth operations every day. In this supervisory role, you will lead the Front Office team, ensuring all guests receive high-quality service and information.

Your primary responsibilities include managing guest interactions, handling complaints effectively, and coordinating with other departments like Housekeeping and F&B.; You will also play a crucial role in ongoing training programs and emergency preparedness. Key Responsibilities:

- Ensure seamless administrative operations at the front desk
- Monitor and update guest information in the database




- Welcome all guests with warmth and professionalism
- Supervise guest-related activities and sales transactions
- Handle guest complaints efficiently, turning issues into repeat visits

Requirements:

- 2-5 years in a major hotel and 1 year in a supervisory role
- Proficient in primary workplace languages
- Strong verbal and written communication skills
- Basic computer and accounting software knowledge
- Ability to work with minimal supervision

Bring your expertise in guest service and team leadership to Pursuit, enhancing experiences for all visitors.

📌 Front Desk Supervisor at Pursuit (Banff)
🏢 Pursuit
📍 Banff