Full Time Guest Services Partner

Requirements:

- At least 2 years of experience in Front Office operations at a hotel.

- Working towards a degree or diploma in Hotel Management is an asset

- Experience with computerized Front Office systems, especially Opera Cloud, is an asset.

- Proficient in Microsoft Word and Excel.

- Comfortable handling cash and floats.

- Must be available 7 days a week forvaried shifts, including overnights, weekends, and holidays.

- Solid background in guest service.

- Excellent communication skills, both written and verbal.

- Highly organized, goal-driven, and able to work well under pressure.

Job Responsibilities:

- Maintain a high level of professionalism in all interactions and tasks.





- Actively seek guest feedback and resolve issues in line with Brookstreet’s service standards and partner empowerment philosophy.

- Work closely with the Reservations team.

- Stay informed of VIP guests and special requests, ensuring all needs are met or exceeded.

- Be fully trained in emergency procedures, including fire safety and crisis management.

- Delivering exceptional guest service at all times.

- Monitor room inventory, especially during busy or sold-out nights.

- Take on special duties as needed to support smooth Front Office operations.

- Consistently provide the highest level of service to both guests and internal teams.

📌 Full Time Guest Services Partner (Ottawa)
🏢 Brookstreet Hotel
📍 Ottawa