The Global Operations Excellence and Solutions Delivery Lead will play a crucial role in driving strategic initiatives and organizational change across Alternatives Investment Services globally. This role involves analyzing current processes, identifying areas for improvement, and supporting the implementation of transformative projects that align with the company’s strategic objectives. Additionally, this role will also deploy develop solutions predominantly in Microsoft Power platform (including PowerApps, Power Automate, Power BI, and Microsoft based AI solutions) Strategic Analysis : Conduct detailed analyses of current business processes, systems, and structures to identify improvement opportunities Project Support : Assist in the planning, execution, and monitoring of transformation projects, ensuring they meet deadlines, and quality standards.

Data Collection and Analysis : Gather and analyze data to support decision-making and track the progress of transformation initiatives.

Stakeholder Engagement : Collaborate with cross-functional teams, including Digitization and Automation (D&A;), operations, Risk and other stakeholders to gather requirements, communicate findings, and ensure alignment with strategic goals and support initiatives execution Solution Delivery : Deploy digitization and automation solutions using low-code/no-code tools, including Power Apps, Power Automate, and Power BI, and configure, test, and deploy solutions under the NextGen program.

Integrated Solutions and AI Deployment : Design and deploy process-specific or function-wide AI solutions, including cross-platform integrations through APIs, to improve efficiency, scalability, and business outcomes.

Change Management : Support change management efforts by developing communication plans, training materials, and other resources to facilitate smooth transitions. Prepare detailed reports, presentations, and dashboards to communicate progress, findings, and recommendations to senior leadership and other stakeholders.

Continuous Improvement :



Promote a culture of continuous improvement by identifying best practices and innovative solutions to enhance organizational effectiveness. Bachelor’s degree in business administration, Management, Finance, or a related field. A Master’s degree or MBA is a plus. ~ Bilingualism (English and French) is an asset.

If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. ~5-8 years of relevant experience in transformation, business analysis, and project management role. ~ Strong analytical skills with the ability to interpret complex data and translate it into actionable insights. ~ Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI). ~ Hands-on experience designing, developing, and deploying solutions using Microsoft Power Platform, including Power Apps, Power Automate, and Power BI. ~ Familiarity with project management methodologies and tools (e.g., Agile, Scrum, MS Project). ~ Experience or exposure to deploying AI based solutions Professional certifications such as PMP (Project Management Professional), Six Sigma, or Lean are advantageous. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

Manulife Financial

Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention,



advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. 71,475.00 CAD - $119,125.00 CAD Employees also have the prospect to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. #

📌 Global operations excellence and solutions delivery lead (Montreal)
🏢 Société Financière Manuvie
📍 Montreal