Responsibilities

1.

Change Management

Strategy and Planning

- Lead organizational change management activities to ensure smooth system adoption.
- Conduct readiness assessments to gauge the organization's preparedness for the change.
- Develop and implement comprehensive change schedules, plans, and strategies.
- Estimate resource requirements and develop work plans to ensure timely completion of project tasks.
- Work closely with project leadership to ensure sponsor engagement and alignment with the change and training initiatives.
- Address resistance and manage risks associated with change and training.
- Assess the impact of the change on different business units and user groups, identifying potential resistance points and risks.

2.

Stakeholder

Engagement & Communication

- Lead communication and engagement efforts to foster alignment and support for the new system.
- Build and maintain strong relationships with key stakeholders, including leadership, end users, project teams, and IT teams.
- Develop and implement communication strategies, including timelines, content, and formats tailored to different audiences.
- Draft compelling communication materials such as messaging, announcements, FAQs, updates, and other resources to clarify and foster engagement throughout the project.
- Plan and facilitate meetings with stakeholders to gather feedback and provide updates on the project's progress.
- Act as a liaison between business areas and project teams, ensuring user feedback is incorporated into training and communications.
- Training & Development
- Lead training activities to ensure all users are prepared for the new system.
- Conduct a comprehensive training needs analysis to identify gaps in knowledge and skills.
- Design and implement a structured training program, ensuring that various user groups receive training tailored to their roles and technical proficiency.




- Develop and deliver training materials, such as manuals, guides, eLearning content, and video tutorials, ensuring content is accessible and engaging.
- Organize and facilitate training sessions, ensuring full participation and engagement from all staff.
- Assess training effectiveness through feedback and success metrics, adjusting content and delivery as needed.

4.

Impact

Assessment & Monitoring

- Conduct a thorough change impact analysis to understand the scope of change across the organization.
- Monitor and track the progress of change management and training activities, ensuring they are on schedule and addressing any challenges.
- Define and track success metrics, such as user engagement, training completion rates, and system adoption levels.
- Gather and evaluate feedback from users to identify any issues or gaps in training, and work with the project team to resolve them quickly.
- Track user adoption post-launch and provide ongoing support to help staff integrate the current system into their daily workflows.
- Use feedback to refine strategies and continuously improve training materials and change management approaches.
- Project and Post-Implementation Support
- Collaborate with the project team to develop a system for post-implementation support, including follow-up training, resources, and help desk support.
- Ensure that training materials and user resources are updated and maintained following system deployment.
- Support project success by completing other role-related tasks as necessary.

Equipment Requirements

- The resource will need to provide their own equipment.
- The computer used should be compatible with Azure Virtual Desktop (AVD) and related software. Windows operating systems are preferred.
- The resource must have access to all necessary tools and systems to work remotely, with the necessary credentials and access to the Government of Alberta's systems.

📌 GOAPR501 Organizational Change Manager - Senior (Canada)
🏢 Omega solutions
📍 Canada