- achieve a high availability IT network infrastructure and IT network services, in accordance with the government of Alberta, Technology Services, Service Level Agreements.
- hands-on implementation, upgrading, trouble-shooting of network software and hardware infrastructure.
- manage and prioritize workload. Check and balance the workload against the team requirements, to result in a service delivery model characterized by cross-training, workload sharing and team-oriented team effort.
- effective teamwork and proficient communication with team members and supported ministries.
- lead and/or participate in networking projects, and plan, design, implement, support and document best practices.
- participate and contribute to cross-function IT projects by providing technical IT networking know-how and expertise.
- perform problem diagnosis, troubleshooting and resolution.
- plan for software and hardware upgrades and/or migrations.
- develop and maintain documentation.
- develop network related procedures.
- provide cross training and knowledge transfer to team members.