Job Title: Groups Reservation Administrator

Status: Seasonal (December-March)

Reports to: Group Sales Manager

About Mount Washington

At Mount Washington Alpine Resort, we’re more than a workplace. We’re a mountain community brought together by a shared love of adventure, the outdoors and creating unforgettable experiences. Guided by our vision of Adventure with Purpose, we put people first, look out for one another and have plenty of fun along the way.

Our values of Passion, People First, Accountability, Teamwork, Fun and Resilience shape everything we do. If you’re ready to bring your energy, embrace the mountain lifestyle and help create a place where both our team and guests can thrive, there’s a place for you here.

What We Offer

- Supportive team environment with mentoring and training.
- A FREE Seasons Pass for you, and family passes
- Health and Dental benefits Only for year round roles
- 5% RRSP matching Only for year around roles
- Bonuses for referring new staff
- Daily staff shuttle bus, during winter season December to April, from town and the base for easy transportation
- Resort discounts, including retail, rentals, lessons, and food
- Access to pro deals and other ski resort reciprocal ticket deals
- Access to Resort EAP program

Job Summary: We are looking for a highly organized, detail-oriented Reservations Administrator to support the coordination of Corporate and Educational Group bookings. Reporting to the Groups Supervisor, this role is essential to the smooth execution of group visits, with a strong focus on guest service, internal collaboration,



and administrative accuracy. The ideal candidate thrives in a fast-paced environment, demonstrates strong communication and problem-solving skills, and is available to work weekends during our peak season (December–March).

This is a full-time role starting in early December until mid to late March.

Role Responsibilities:

- Act as the primary point of contact for group clients, maintaining clear and timely communication by phone, email, and in person.
- Provide accurate administrative support to the Groups department, ensuring coordination across Snow School, Nordic, Alpine, Rentals, and Food & Beverage teams.
- Maintain and update the Group Tracker and sales system to communicate booking volumes to relevant .
- Respond to booking inquiries and modifications within 72 hours.
- Coordinate all group logistics, including rentals, food & beverage needs, and sales transactions during onsite visits.
- Collaborate closely with Snow School Dispatch and departmental supervisors to ensure operational readiness and exceptional guest experiences.

Qualifications:

- Excellent organizational and time-management skills with the ability to prioritize effectively.




- Strong attention to detail and accuracy in all administrative functions.
- Proficiency in Microsoft Office (Word, Excel, Outlook); knowledge of Axess is an asset.
- Outstanding written and verbal communication skills.
- Ability to work under pressure and manage high-volume periods with professionalism.
- Previous experience in event coordination or group administration is preferred.
- Strong problem-solving skills and a proactive, solution-oriented mindset.

- Personal Attributes
- Professional, reliable, and customer-focused.
- Self-motivated with the ability to work independently and collaboratively.
- Adaptable, approachable, and eager to contribute positively to the team setting.
- Open to feedback, continuous learning, and ongoing improvement.

Resort Conditions: Working at a Winter Resort means no two days are the same—and that's part of the adventure! You’ll get to experience a variety of unique locations, from cozy lodges to scenic mountain-top venues only accessible by chairlift. Be prepared to embrace the elements; whether it's bluebird skies, fresh snowfall, or the infamous coastal rain.

Expect to navigate multi-level lodges, steep stairways, and outdoor areas where the terrain can be sloped, snowy, or slippery, so good footwear is essential, indoors and out. Walking through large, icy parking lots is also part of the daily journey. If you love fresh air, stunning views, and a workplace that keeps you on your toes, this is the spot for you!

📌 Groups Reservation Administrator (Strathcona County)
🏢 Mount Washington Alpine Resort
📍 Strathcona County