Enhance guest experiences at Thermea Spa Village Whitby as the Operations Manager. Lead a dedicated team to foster exceptional service in a serene wellness environment. In this full-time role, oversee operations, focusing on guest satisfaction and team development within the spa village.
You will report to the Assistant Director of Operations, managing daily activities that ensure a seamless guest experience. This position requires a blend of leadership skills and a passion for wellness, making it essential to cultivate positive relationships while optimizing processes. Key Responsibilities:
- Act as Manager on Duty, overseeing all spa departments
- Resolve guest complaints promptly and effectively
- Develop organizational standards for guest experiences
- Supervise and mentor the Guest Experience Supervisor team
- Ensure cleanliness and safety of the spa premises Requirements:
- Minimum five years in wellness, hospitality, or tourism
- At least three years in a leadership role
- Robust MS Office skills required
- Excellent communication and relationship-building abilities
- Problem-solving skills and capacity to multi-task Elevate guest experiences through leadership and an unwavering commitment to quality customer service at Thermea Spa Village Whitby.