Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.

We're an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle — shape how we work and grow as a team. When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool.

They are buying a transformation of how their customers experience their brand, end to end.

Agent Product

Managers are the people they trust to make that transformation real. Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision‑making models that make a top‑down transformation feel safe to bet on.

You hold that relationship from the first pre‑sales conversation through the life of the account. Hard‑won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent. These are the largest, most complex enterprises in the market.

This is not a standardized implementation role, and it is not an account management or customer success role. This role owns the successful delivery, adoption,



and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent.

You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs. You own the outcome end to end, on the highest‑stakes accounts in the market, with all of Decagon's cross‑functional teams behind you. This is a senior individual contributor role.

Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward‑deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers. Serve as the executive partner to the C‑suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion. Design, build, and optimize enterprise‑grade AI agents in production, going deep on each customer's workflows, pain points, and goals.

Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.



Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments. 6+ years of experience owning ambiguous, high‑stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward‑deployed or solutions roles at high‑growth technology companies. ~ Strong technical acumen.

You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives. ~ Executive presence and a track record of becoming a trusted advisor to senior decision‑makers at large, complex organizations. ~ A Computer Science, Engineering, or Math degree, or equivalent hands‑on technical experience. An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.

Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level. CAD $170K - $220K + Offers Equity We proudly offer the following benefits for our full‑time employees: Take what you need vacation policy (subject to local requirements; Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) Parental Leave Fertility and family building perks through Carrot Daily lunches and snacks in the office to keep you at your best These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans. #

📌 Head of Product, Agents (Toronto)
🏢 Decagon
📍 Toronto