At the Calgary Drop-In and Rehab Centre (the DI), we’re looking for passionate, community-minded people who know that kindness can change lives. Whether you’re helping guests find housing, supporting their recovery journey, or keeping our operations running strong, your work here truly matters.

The Calgary

Drop-In and Rehab Centre (the DI) is a low-barrier, housing-focused organization serving some of Calgary’s most vulnerable community members. We believe everyone deserves dignity, safety, and the opportunity to thrive. Every day, our team meets people where they’re at — offering basic needs, compassion, and connection while helping them move toward secure, permanent housing.

Our work is guided by the principles of housing first, trauma-informed care, harm reduction, and recovery-oriented practice.

Position Title: Health &

• Recovery Supervisor Reports To: Manager, Health &

• Recovery Services Schedule: 40 hours per rotation, 4 on/4 off, 1400 – 0000 Our Urban Response program is made up of two core programs: our Episodic Medical Care Clinic (EMCC), a nurse led clinic that offers a wide range of episodic health services, and Rapid Response Team (RRT), interdisciplinary team who responds to medical emergency in the agency. The department aims to provide trauma informed, person centered care within each interaction and crisis. These programs work interconnectedly, providing short term supports for guests withdrawing from substances and a transitional program for those who have completed detoxification programs. Our robust team made up of social and medical professionals work in tandem to support our guests where they are at, to end homelessness one person at a time. Lead frontline operations across Health &

• Recovery Services programs, driving exceptional service delivery, guiding client flow from admission to discharge, and making real-time decisions that support safe, effective, and client-centered care. Lead, mentor, and develop passionate frontline teams, championing employee growth, engagement, and wellbeing while cultivating a positive, supportive, and purpose-driven workplace culture.



Build and strengthen the teams by supporting recruitment, onboarding, performance development, and employee relations, while creating a psychologically safe and inclusive workplace where people feel valued, supported, and set up for success. Drive excellence in client outcomes by delivering direct care within your professional scope, advancing quality improvement initiatives, and promoting best practices in documentation, safety, infection prevention, and risk management. Shape continuous improvement efforts by identifying emerging trends, advancing best practices, and partnering on strategic initiatives that enhance program effectiveness, service quality, and client outcomes. As a leader, you’ll balance compassion with accountability, ensuring coordinated, high-quality, client-centered care. You’ll mentor a diverse and talented team, foster collaboration, and help shape recovery programming that changes lives. If you’re passionate about helping others and share our values, we want to hear from you. Completion of an accredited Practical Nursing (LPN) or Primary Care Paramedic (PCP) Program Minimum five (5) years of experience within area of practice, preferably within addictions, mental health, community health, primary care, withdrawal management, recovery services, outreach services, and/or the homeless-serving system of care. Demonstrated experience supporting interdisciplinary teams within a healthcare or social services environment. Strong understanding of addiction, mental health, homelessness, social determinants of health, and acute medical concerns. Demonstrated ability to provide leadership, mentorship, conflict resolution, and performance coaching. Strong understanding of clinical documentation standards,



quality improvement processes, and risk management principles. Excellent communication, relationship‑building, facilitation, and interpersonal skills. Must be acceptable of industry risks, including contact with bodily fluids. Minimum two (2) years of progressive leadership experience, including staff supervision, coaching, performance management, scheduling, quality improvement, and workforce planning an asset. Lived experience an asset but not a requirement. Working knowledge of privacy legislation and information management practices, including HIA, FOIP, PIPA, and PIPEDA, considered an asset. That’s why we prioritize staff wellbeing through training, peer and supervisory support, debriefing opportunities, and a strong culture of teamwork. Some roles may also involve occasional exposure to medical distress or bodily fluids, and safety protocols and resources are always in place to support you. Comprehensive health and dental benefits Paid vacation, sick, and wellness days Employee &

• Family Assistance Program (Homewood EFAP) Life and AD&D; insurance Ongoing training and professional development opportunities Collaborate with dedicated professionals and community partners Be part of an organization that encourages growth, wellbeing, and innovation You’ll play a key role in supporting an integrated, person-centered approach that promotes wellbeing, dignity, and connection for every individual we serve. At the Calgary Drop-In Centre (the DI), our team members help create safe, inclusive, and trauma-informed spaces where people can access the support they need to move toward stability and housing. In every interaction, you’ll contribute to high‑quality, compassionate service that reflects the shared mission, vision, and values of the DI. Inclusion &

• Accessibility At the Calgary Drop-In Centre (the DI), we believe inclusion, compassion, and respect make us stronger as an organization and as a community. We are an equal opportunity employer committed to building a workplace that reflects the diversity of the people we serve.

📌 Health & Recovery Supervisor - Evenings (Calgary)
🏢 Calgarydropin
📍 Calgary