Lead a thriving Claims Approvals team as a Team Leader at Southern Cross Health Insurance in Aotearoa New Zealand. Your expertise will uplift service delivery and operational excellence. In this exciting 12-month secondment, you will guide a team of up to 12 consultants, focusing on building capabilities and ensuring high service quality.

Your leadership will directly impact member satisfaction through effective management of complex inquiries and fostering a supportive team environment. Making data-driven improvements will be key to your role. Key Responsibilities:

- Develop a high-performance team to achieve service excellence
- Lead management of complex member inquiries and complaints
- Conduct quality assurance reviews and performance analysis




- Ensure alignment with compliance and risk policies
- Facilitate continuous improvement across Member Services

Requirements:

- Experience leading teams in customer service or financial sectors
- Proven ability to coach and mentor for high performance
- Solid conflict management skills in customer interactions
- Good understanding of compliance and operational risks
- Excellent communication and stakeholder engagement skills

Join Southern Cross to make a meaningful impact for members and your team.

📌 High-Performing Claims Team Leader (Canada)
🏢 Southern Cross Health Insurance
📍 Canada