As the Operations Manager, you will contribute to Extendicare’s purpose of Helping People Live Better by leading all business and administrative functions in a long-term care home. You will lead and mentor administrative staff while working closely with the Executive Director and leadership team to support the home’s daily operations. This role is accountable for the home’s financial management, payroll and benefits, scheduling and workforce administration, and other key administrative processes, with a focus on compliance with company and regulatory requirements.

Through your leadership and problem‑solving skills, you will drive efficiencies and foster a welcoming environment for residents, families, and employees. Ensure accurate and timely completion of key Human Resource (HR) processes, including employee lifecycle updates, bi‑weekly payroll, scheduling, and benefits. Oversee resident billing accounts and collection processes to ensure timely payments and accurate record‑keeping.

Support the home’s financial health by proactively managing budgets, monitoring spending, and meeting financial targets. Maintain compliance with provincial legislation, company policies, regulatory standards, and collective bargaining agreements across all administrative and financial functions within a unionized environment. Lead and develop a high‑performing administrative team that demonstrates Extendicare’s values and delivers exceptional service to our residents, families and employees.

Financial

Acumen – Lead and execute financial tasks such as processing payments, coding time and expenses, managing resident accounts and collections, and maintaining accurate records for banking, petty cash, and provincial funding.

Analytical

Thinking – Review and interpret payroll, scheduling, budget, financial and HR data to ensure accuracy, identify trends, flag discrepancies, and provide insights that support strategic and cost‑effective decisions, while recommending and implementing corrective actions as needed.

Customer

Service - Support residents, families and employees by acting as primary contact for financial or HR inquiries, resolving issues with empathy and professionalism. Lead – Supervise and coach the administrative team, fostering a high‑performing, service‑oriented, and collaborative office environment. Manage new employee onboarding activities.

Collaborate – Partner with the Executive Director, home leadership, union partners, regional teams and head office resources to support daily home operations and contribute to a collaborative, solution‑focused environment.



Maintain – Oversee employee files, HR documentation, learning completion, business processes, and office workflows, ensuring accuracy, confidentiality, and compliance with provincial legislation, company policies, collective bargaining agreements and regulatory standards.

Continuous

Improvement – Enhance efficiency and performance by streamlining back‑office processes, applying data insights, and supporting ongoing home initiatives, projects and local implementation of corporate projects.

Values

Alignment – Promote Extendicare’s Mission, Vision, and Values by demonstrating integrity, respect, and a commitment to residents’ rights. Flexibility – Assume additional responsibilities or tasks that are unique to a specific home or are temporary in nature. Post‑secondary education in Business Administration, Accounting, or Human Resources. ~ Proficiency in Microsoft Office Suite (Word, Outlook, Teams, SharePoint) and advanced proficiency in Microsoft Excel. ~ Demonstrated working knowledge of cloud‑based systems such as Workday and PointClickCare preferred. ~3‑5 years of experience in business or office operations preferred;

experience in long‑term care or healthcare is an asset. ~Demonstrated expertise in HR, payroll, benefits administration, scheduling, accounts receivable/payable, and a strong working knowledge of practices within a unionized environment, including the interpretation and application of collective agreements. ~ Proven ability to apply organizational skills, analytical thinking, and attention to detail while maintaining superior customer service in a fast‑paced, multi‑functional environment. ~ Demonstrated ability to manage multiple priorities under tight deadlines. ~ Computer Skills and System Proficiency Customer Service and Communication Time Management Relationship Management Change Management Takes ownership and holds themselves and others responsible for delivering high‑quality, timely, and cost‑effective results.

Builds High Performing Teams: Builds the capability of individuals and teams through continuous feedback, coaching, and a commitment to learning and development.

Data Analytics & Continuous Improvement:



Uses data to identify and measure performance and develop solutions to motivate improvement. A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.

Employee Family Assistance Program

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of long‑term care homes (both owned and under management contracts), deliver over 11 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 150,000 beds across Canada.

Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated team members who are passionate about providing high‑quality care and services to help people live better Full time At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long‑term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission‑driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We offer a comprehensive suite of benefits designed to support your health, financial well‑being, and long‑term growth opportunities. We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. If you would like more information about how your data is processed, please contact us.

Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity‑deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities. Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process.

We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [email protected] acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations.

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