Job Title: HRSD Technical Architect (ServiceNow)

Location: Montreal, QC - Hybrid

Duration: 6-12 Months

Role Descriptions

Role Overview The HRSD Technical Architect is responsible for designing, architecting, and leading the implementation of ServiceNow HR Service Delivery (HRSD) solutions. This role ensures scalable, secure, and effective HR digital transformation by aligning business requirements with platform capabilities and best practices.

Key Responsibilities

1.

Solution Architecture

Design

- Lead the end-to-end architecture design of HRSD solutions on the ServiceNow platform.

- Define scalable and reusable architecture patterns for HR business processes.

- Evaluate business requirements and translate them into technical solutions.

- Ensure alignment with enterprise architecture and platform strategy.

2.

Implementation

Delivery

Oversee the design and implementation of:

- HR Case Management

- Employee Service Center (ESC)

- Knowledge Management

- Lifecycle Events (Onboarding/Offboarding)

- HR Integrations

- Provide technical leadership during Agile/Scrum delivery cycles.

- Ensure adherence to ServiceNow best practices and coding standards.

3. Integration & Data Architecture

- Architect integrations between ServiceNow and systems such as:

- Workday

- SAP SuccessFactors

- Active Directory / Azure AD

- Payroll systems

- Applicant Tracking Systems (ATS)

- Identity Management systems

- Define API, MID Server, and integration strategies.

- Ensure data security, GDPR compliance, and governance.

4.

Platform

Governance & Performance

- Establish governance frameworks for HRSD implementations.

- Optimize platform performance and scalability.

- Conduct code reviews, design reviews,



and architecture validations.

- Ensure maintainability and technical debt management.

5.

Stakeholder

Management

- Collaborate with

- HR business stakeholders

- Product Owners

- Functional Consultants

- Enterprise Architects

- Provide advisory on HR digital transformation roadmap.

6. Innovation & Continuous Improvement

- Stay updated with the latest ServiceNow HRSD releases and features.

- Drive adoption of

- AI capabilities

- Virtual Agent

- Employee Center Pro

- Automation and Workflow enhancements

- Recommend improvements to enhance employee experience.

Required Skills & Qualifications

Technical Skills

- Strong experience in ServiceNow platform architecture.

- Deep expertise in the ServiceNow HRSD module.

- Hands-on experience with:

- Flow Designer

- IntegrationHub

- Script Includes

- Business Rules

- UI Policies

- REST/SOAP integrations

- Knowledge of:

- Service Portal

- Employee Center

- Virtual Agent implementation

- CMDB

- Data modeling

Architecture Skills

- Experience designing enterprise-grade solutions.

- Knowledge of

- Microservices architecture

- API-based architecture

- Security architecture and access controls

- Data privacy frameworks (GDPR and compliance standards)

Certifications (Preferred/Required)

- ServiceNow Certified Technical Architect (CTA) (Highly Preferred)

- ServiceNow HRSD Implementation Specialist

- ServiceNow Certified System Administrator (CSA)

Experience

- 8–15 years of overall IT experience.

- 5+ years of ServiceNow development/architecture experience.

- 3+ years of hands-on HRSD implementation experience.

- Experience leading large-scale ServiceNow HRSD implementation projects.

📌 HRSD Technical Architect (ServiceNow) (Montreal)
🏢 eTeam
📍 Montreal